Privacy Policy
At Hear Well – Live Well, we respect and protect your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Collection of Personal Information
We collect personal information necessary for providing quality hearing healthcare services, including:
- Your name, date of birth, and contact details
- Health information relevant to hearing care
- Details related to your consultations, assessments, and treatment
We may also collect information through our website (e.g. enquiry forms or appointment requests).
2. Use of Your Information
We use your personal information to:
- Provide hearing assessments, treatment, and follow-up care
- Communicate with you about appointments or services
- Comply with legal and regulatory obligations
We do not share your information with third parties without your consent unless required by law.
3. Storage & Security
Your data is securely stored in electronic and physical formats. We use modern systems to protect against unauthorised access, alteration, or disclosure.
4. Access & Correction
You can request access to your personal information or ask for corrections by contacting us at:
5. Website Use & Cookies
Our website may use cookies to enhance your experience. You may adjust your browser settings to decline cookies if preferred.
6. Questions or Complaints
If you have concerns about how your information is handled, please reach out. We are committed to resolving any privacy issues promptly and respectfully.